iCerpy support

In the implantation process of our business solution in your SME you are not going to be lonely, you always will count on our colaboration in order to obtain the best results and optimize the inversion execute in our comprehensive management SME solution. For this reason, we make with you iCapax commitment.

What does iCapax commitment involve?

iCapax have design iCapax commitment in order to improve our clients’ service like a distinguishing element of our offer. Whith this proporsal, we want guarantee you the security and confidence in our company. It consists of some premises that increase the quality of our solutions:

1. The comunication with iCapax is free.
2. Counting with a group of professional people in the sector, at your disposal.
3. Closeness: you can consult to anybody of iCapax team with with only two clicks.
4. Transparency. We show our calendar and timetable so our clients know when they can contact with us.
5. We help you solve your problems 24/7/365. At any time you can contact with us and we promise to solve any incident in 24 working hours after the reception of the query.
6. We always have available almost one way of contact with iCapax. For this reason, we offer you the possibility of comunication with us through several chanels:
• Telephone
• E-mail
• iCerpy help

iCerpy help, is a service that we offer you and through it, although our offices are geographically distant, we are next to you, and even, with your permission and if you need it, we can solve the technical problems that you can have using your computer. This tool makes that you have a technician straightaway.

7. All clients that detect any usability improvement that can improve our program can request the implementation without any cost for them.